At Groomly (https://groomlybd.com), operated by SR Enterprise & ESBD Venture, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information from customers:

a. Personal Information

Collected when you create an account, place an order, or contact us.
This includes:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment information (processed securely via payment gateway(SSL) — we do not store card details)

b. Non-Personal Information

Automatically collected through cookies or analytics tools:

  • Browser type
  • Device information
  • IP address
  • Pages visited
  • Order activity
  • Session behavior

c. Social Media Information

If you interact with Groomly via Facebook, Instagram, or other platforms, we may receive public profile information based on your privacy settings.

2. How We Use Your Information

Groomly uses customer data for the following purposes:

a. Order Processing

  • Delivering your purchase
  • Sending order confirmations and updates
  • Contacting you for delivery or product issues

b. Customer Support

  • Responding to inquiries
  • Issuing replacements (if applicable)

c. Marketing & Communication

  • Sending promotional SMS, emails, and notifications
  • Sharing discount codes, campaigns, or product launches
    You may opt out of marketing messages at any time.

d. Website Improvement

  • Improving user experience
  • Monitoring website performance
  • Fraud detection and security

3. Sharing Your Information

Groomly never sells your personal information to third parties.

However, we may share necessary data with trusted partners to complete your order:

a. Courier & Delivery Partners

For shipping your products:

  • Name
  • Address
  • Phone number

b. Payment Gateways

For processing online transactions securely.

c. IT & Technical Service Providers

Companies that help improve website performance, analytics, or security.

We may disclose information if required by:

  • Law enforcement
  • Government authorities
  • Court order

4. Cookies & Tracking Technologies

Groomly uses cookies to improve your experience. Cookies help by:

  • Remembering your cart
  • Keeping you logged in
  • Showing relevant products
  • Measuring website performance

You can disable cookies from your browser settings, but some features may not work properly.

5. Protection of Your Data

We take strict measures to protect your information:

  • SSL encryption on all pages
  • Secure servers and firewalls
  • Restricted access to personal data
  • Encrypted communication with payment gateways

However, no online transaction is 100% secure. Groomly cannot guarantee absolute security but follows industry-standard protection.

6. Your Rights as a Customer

You have the right to:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing messages
  • Disable cookies

To exercise these rights, contact us anytime.

7. Data Retention

We retain your data for:

  • As long as needed to fulfill orders
  • As required for legal and tax compliance
  • As long as your account remains active

You may request account deletion at any time.

8. Third-Party Links

Our website may contain links to external sites.
Groomly is not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

Groomly does not knowingly collect information from children under 13 years old.
If a parent or guardian believes their child has provided data, they may request removal.

10. Changes to This Privacy Policy

Groomly may update or modify this Privacy Policy at any time.
The updated version will be posted on this page with a revised date.

By continuing to use our website, you accept the updated terms.

11. Contact Information

If you have any questions regarding this Privacy Policy or want to access/update your information:

Groomly BD
Website: https://groomlybd.com
Email: [email protected]
Phone: +880 1968-484408
Address: Store-5, C/19, Block-E, Zakir Hossain Road, Dhaka, Bangladesh